Every Victorian should be able to live their life free from discrimination.


At the Commission, we work with government and the community to protect human rights, promote fair treatment for all Victorians, and advocate for a diverse and inclusive state.

Complaints and enquiries

Through our Enquiry Line and complaints service, the Commission helps thousands of people each year to better understand their rights. We also help people to make a complaint if they have been discriminated against, sexually harassed, victimised or vilified.


issues of discrimination and
harassment raised in enquiries




complaint files finalised


client satisfaction with
the complaints process

Complaints and enquiries


increase in enquiries about religious discrimination


complaints about disability discrimination – the most common issue raised


of complaints resolved

Education and awareness

Our education programs, consultancy services and resources help the public sector, private employers and individuals to better understand their rights and obligations under Victoria’s equal opportunity and human rights laws.



training sessions delivered




resources distributed




participants across private sector, government and community organisations


customer satisfaction
with education sessions

Shaping the conversation

Throughout the year, we engaged with the media to shape public discourse on equality, discrimination and human rights. We commented on a wide range of topics, including sexual harassment, mental health discrimination, religious exceptions and Aboriginal cultural rights.


1.6 million

views of our social media posts




fans across all platforms

0 million

people reached through
our media engagement

Embedding a human rights culture


A strong human rights culture within our government and the broader community supports fairer decision-making and our vision for a safer, more inclusive Victoria.


This year, we strengthened the human rights culture within the Victorian public sector and worked with Victorian schools to embed respect for human rights within all parts of the school community.


Willmott Park Primary School was one of
the pilot sites for our innovative education
program ‘A human rights approach to
diversity and inclusion in schools’.
Image: Tim Carrafa

Staff Photographer

Strengthening the human rights culture in the Victorian Public Sector

We worked with the Victorian public sector through our Charter Education Program to help staff better understand the important role the Charter of Human Rights and Responsibilities plays in promoting equality for all Victorians.


education sessions




Victorian public sector staff received training


increase since 2017 in public sector staff who say they understand how the Charter applies to their work

Embedding a human rights approach in Victorian schools

We embedded a human rights culture within Victorian schools through our innovative education program ‘A human rights approach to diversity and inclusion in schools’, developed in partnership with the Department of Education and Training.


of school leaders in our survey say they prioritise promotion and protection of human rights




of school leaders in our survey say the program helped their school better understand rights and responsibilities under the Charter


participating staff across 8 pilot sites

Complaints about sex discrimination and sexual harassment

Making Victoria Police a safer, more inclusive workplace for everyone

We helped drive transformative change at Victoria Police, focused on gender equality and addressing the underlying causes of workplace harm, through the third report from our independent review into sex discrimination and sexual harassment, including predatory behaviour, in Victoria Police.


reduction in Victoria Police’s gender pay gap between 2016 and 2018, compared to 0.6% nationally




of Command appointments were women




employees completed training on discrimination and harassment

Raising awareness about sexual harassment and workplace equality

We equipped employees and managers with the tools they need to tackle difficult conversations about sexual harassment and workplace equality through our pilot program Raise it!, funded by the Victorian Office For Women.



pilot sites including local councils, cultural institutions, not-for-profits and emergency services








of pilot participants feel more confident requesting parental leave or flexible work arrangements

Protecting human rights in closed environments


In closed environments like prisons or residential care facilities, people may be more vulnerable to having their human rights abused or denied through poor treatment or neglect.


This year, we helped shape the government’s thinking about Aboriginal cultural rights in youth justice, and we supported the implementation of the Optional Protocol to the Convention against Torture (OPCAT) in Victoria.

fence with metal grid in perspective

Reducing racism


For Victoria’s multicultural and multifaith communities, racism can have wide-ranging mental and physical impacts that can leave individuals feeling isolated and vulnerable and can limit their participation in areas of public life.


This year, in line with our new Multicultural and Multifaith Engagement Action Plan, we partnered with Victoria’s African and Muslim communities to help them understand and exercise their rights. We also progressed our commitment to the Victorian Aboriginal Justice Agreement and advocated for systemic racism to be considered in coronial inquests.


Mawa shared her story in our ‘Close Up’ video
series on racism experienced by members of
Victoria’s African and Muslim communities.

Screen Shot 2019-12-09 at 12.10.41 pm

Complaints about racism and religious discrimination


complaints about racism and religious discrimination


increase in race discrimination complaints from two years ago


of the racism and religious discrimination complaints we received occurred at work

Empowering Victoria’s African and Muslim communities to exercise their rights and report racism

We helped Victoria’s African and Muslim communities address racism by running tailored education and leadership programs, developed our Community Reporting Tool , and shared stories about the impact of racism in our video series ‘Close Up’.


local councils hosting the digital Community Reporting Tool




human rights ambassadors built skills in advocacy, storytelling and community engagement


views of our ‘Close Up’ videos about racism

Supporting justice for Aboriginal communities

We supported fairer treatment for Victoria’s Aboriginal communities through our commitments to Burra Lotjpa Dunguludja, the Victorian Aboriginal Justice Agreement. We provided training, used our intervention powers, and made submissions on the proposal for a spent convictions scheme.


enquiries about discrimination on the basis of irrelevant criminal convictions




submission to the coronial inquest into the death of Yorta Yorta woman Tanya Day, to support the family’s request for the coroner to consider the role of systemic racism in Ms Day’s death – we used our submission to help the Coroners Court understand how the Charter could be applied


staff from the Department of Justice and Community Safety participated in training on Aboriginal cultural rights under the Charter

Investing in our people


This year, we focused on strengthening our organisation to make it a more diverse and inclusive workplace.


We developed:

  • a new Diversity and Inclusion Reference Group
  • a Diversity and Inclusion Action Plan 2018–20
  • a Disability Action Plan 2018–20
  • an internship program for students
  • a new recruitment process to attract and recruit diverse candidates.
Commission staff

Investing in our people


of staff think we have a positive culture in relation to diversity and inclusion


of staff think we have a positive culture in relation to LGBTIQ staff


of staff think we have a positive culture in relation to flexible work

Want to know more about the Commission and our work?

Visit our website


Contact the Commission:

Phone us on 1300 891 848

Visit us at Level 3, 204 Lygon Street, Carlton, Vic 3053

Find us online at humanrightscommission.vic.gov.au